The answer to most of your questions! We stay at your service to advise you personally if you wish it! Click a question to obtain the answer.
How can i find a software ?
I am quite reluctant to give my card number on the Internet. May I give it using a different way ?
I want to buy a software on Telechargement.fr, but I noticed that the size of the downloadable file is very big. The download process would take hours. What can I do ?
I just have ordered my software, but I did not receive yet my email confirmation. What is the reason ?
When I enter my my email and my access code, an error message appears: “Sorry, you are not in our database”. Why do I have this message even if I paid my software?”.
I just have ordered my software, but I do not know where I can download it. What can I do?
I just have received my backup copy, but I still cannot download the software. What is the solution ?
What is the download manager ?
During the install process, I have been asked to enter a serial number (or license number), where can I find it?
I just have bought a software, but after the installation, I still have a message informing me that I am still using a trial version. What is the problem ?
I am using Reverso Express and I can only translate in one way. Is that normal ?
During the registration process with BVRP softwares (Winphone, Phonetools, Winphone Suite, etc.), I've got a message notifying me that the number is invalid. Why ?
I don't have the Panda update codes
Why all the pop-up are not supressed in P-SPHERE?
When can I download my software ?
How do I contact Microsoft technical support?
How do I contact Nexway customer service?
Who is Nexway?
What are cookies?
What is the Digital Locker account?
Will I receive my software on DVD in the mail?
Can I burn software that I've purchased?
What is the "DVD backup"?
I made a mistake when choosing my product. Can I cancel my order?
What is downloaded software?
Does the software download quickly?
Is my PC compatible?
When and how will I receive my order?
What is a “backup DVD”?
How do I place an order?
What payment methods are available?
How soon will I receive my order?
Why was my credit card payment rejected?
I am trying to place an order, but my shopping cart is empty. Why is this happening?
How can I contact Nexway’s customer service?
If you don't find the answer to your questions, don't hesitate to contact us
Welcome to the eJay Digital Download Store
Welcome to the eJay Digital Download Store